Shipping Policy

Shipping Carriers

We ship with FedEx, UPS and USPS (international and APO/FPO orders).

Calculating Shipping Charges
The shipping charges are calculated based on a number of different things such as:

•  The weight, size and number of products that you have purchased.

•  The shipping option you select - i.e. ground, 2nd day, express etc.

•  Your zip code

•  The zip code of the warehouse the products ship from.

•  Our main warehouse is in Pearland , TX 77581 , but we also do ship from other locations. Some of our products are shipped directly from the manufacturer

On the average , our shipping charges for our ground services have been ranging from $9 - $12.

If you need your package shipped by a certain date and time please contact us and we will try our best to accommodate you and your timeframe.

Ordering and Shipping Times:

•  We are located in Texas - so on average Ground orders are delivered within 3 working days (Tuesday-Saturday).

•  See Shipping Times for Potty Training Concepts:

•  See the FedEx Ground Map for number of days.

• See the UPS Ground Map for number of days.

•  Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so. (For example if you select FedEx Ground and it will take 5 days to get the products to you while UPS Ground will only take 3 days, - we will switch your order to go out with UPS Ground.)

•  Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply.

• We ask that you please submit the billing information exactly as stated on your credit card statement and your shipping information exactly to the location you want product shipped, so that your order may be processed efficiently

Insurance
All packages sent FedEx and UPS, up to $100, are automatically insured.

Order refusal and Discrepancies
If an order is refused, shipping charges (both ways) are non refundable and all restocking fees will still apply.

Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.

APO / FPO addresses:
Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

Canadian Orders:
We will ship to Canada via U.S.P.S International. Canadian customers are responsible for any customs charges or any export fees for importing from the United States . Potty Training Concepts only covers the shipping costs.

International Orders:
We will ship international via U.S.P.S. international. If the country you are looking for is not available, please email us with the heading “Country Request” and we will respond to your request in a timely manner.

Domestic USPS Priority & First Class Mail:

** THESE SERVICES DO NOT OFFER A DELIVERY SERVICE GUARANTEED AVAILABLE DATE. **

That means we do not have an estimated time of delivery. We will ship them using delivery confirmation, which will give you limited amount of tracking.

We do not offer, at this time, a signature confirmation request. If you need this service, we offer it through FedEx, please contact us if you need this specific option.

We DO NOT offer insurance at this time. If you choose to ship using this method, you are responsible for any packages lost, stolen, damaged, etc. We will take no responsibility for the package after it has shipped from our warehouse.

1 st Class mail is only available for packages weighing 16 oz or less. No exceptions!

We do not offer Express services at this time through U.S.P.S.

U.S.P.S. does not have the ability to change the address once it has been shipped.

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