Best customer service ever received!
Sent: Wednesday, November 04, 2009 5:47 PM
Thank you for your prompt response. This must be the best customer service I have ever received.
I will definately shop with your site again as well as pass along the word to those I know who are 'in training.' I appreciate you asking me how the product broke. My son and I placed the toilet seat down after using the product and it snapped in half. The urinal broke off from the hinge.
Strangely enough we did not slam or drop the toilet seat down we just placed it down. It was my understanding that the potty scotty was to be attached and then remain on the toilet at all times.
After this episode I will take it off after each use so this does not happen again.
Thank you again for your great service,